WHAT OUR CUSTOMERS SAID ABOUT OUR SERVICE IN 2005...

Dear Steve,

I have been thinking of writing to you for sometime now but have never got round to it, however, I feel it is about time I did it. 

You have been looking after my hair for quite a few years now and I have watched you grow from a “small salon” to a high-class salon owner.  During this period I have always been more than happy with the service I have received from you, e.g. advice, recommendations, cutting, products etc. and would have no hesitation in recommending you. 

As you know, I am not in my “first flush of youth” but although the salon is modern with a young girls working for you, I have never felt uncomfortable and find that you and your staff relate to both young and slightly older customers alike.  As soon as you enter the salon you are made to feel welcome and somehow the girls always remember your name, which makes you feel important – by the way, the complimentary drinks menu are great.

Your graduates, who are normally the first people I meet, are always very pleasant and courteous and have always looked after me very well when they are washing my hair etc.

I must mention Charlotte before I close because she has taken away all of the worries I used to have about having my hair coloured.  She has been doing this for me for quite some time now and I can sit back and relax in the chair knowing that I shall be more than pleased with the outcome.

Carry on with the good work all of you.

Yours sincerely

Cindy

P.S.  I can’t ever remember being asked “have you been on holiday yet” – what a relief!

 

Dear Steve,

Since 1992, yourself and your team have been responsible for looking after my hair. As you know, I now travel an almost 2 hour round trip to visit your salon and will continue to do so.

I would say that the continuing success of your business can only be attributed to your personal attention to detail, skill and eye for perfection. I would also like to thank Rachel and Caroline without whom your excellent team would be incomplete.

Having recently experienced the "InnerEffects" treatment I would definitely recommend this to your other clients - it is truly unbelievable!

With best wishes

Joy

If you would like to add your comments on our service, please feel free to email us.

Thank you!