WHAT OUR CUSTOMERS SAID ABOUT OUR SERVICE IN 2006...

Dear Steve and Team

I just wanted to drop you a quick note to pass on my gratitude to you and all of your staff. I have been coming to you for the past six months and I have been extremely impressed by the whole experience of an appointment at your salon.

Your salon was recommended to me by several friends but as with any decision regarding a girls hair (ladies - I think you know what I mean!) I was very nervous on our first consultation as I had up until then had many bad experiences with hair salons. The first thing that I noticed on arriving at the salon was the professional and friendly welcome and the stylish surroundings so this did help put a lid on my nerves. The second thing I recall was the time you took talking to me about what my hair was like and how I wanted it to look. You didn't try and tell me what would look best you simply offered me advice and then carried ouot what I asked, producing fantastic results. I was also very impressed with the products on offer and the knowledge you had of the results they achieve. You really have turned the dreaded appointment with the hairdresser, that was painful but necessary, into something I now look forward to and enjoy. You have also given me the confidence to change a hair style that I have been sporting since I was 12!

Thank you very much and best wishes to you and the team in 2007.

Kind regards

Debbie

PS - The text message service reminding your clients of upcoming appointments is fantastic and a must have for disorganised ladies such as myself!

 

Hi Steve and The Team

Just wanted to take this opportunity to pass on some customer feedback on the service I receive when I visit your salon.

The first thing I notice when I arrive is the warm, friendly welcome. It is the team you have that makes your business what it is and the commitment and professionalism that they bring to work every day. It is quite obvious that your staff are happy in their craft because it shows in their workmanship and their demeanour.

You have an accomplished band of ladies whose main mission is to send their customers away looking and feeling better than they did when they came in and I always feel better after a visit to your salon, just the head massage whilst being shampoo'd is a bonus that not all salons provide yet the customer benefits from it 100%.

I'm proud to say that I am one of your customers, I'm sure all your customers feel as I do. We come and make ourselves comfortable in clean, smart surroundings with friendly, attentive, talented staff, tasty beverages, up to date magazines and chocolate sweeties...what more could we ask for ?????!!!!!

Having had a customer service background myself,  I feel justified in recognising the smooth, uncomplicated way your business is run. Please pass on my thanks and praise to all the team for their efforts and I look forward to being a valued customer for many years to come !!

Kind regards

Suzy

If you would like to add your comments on our service, please feel free to email us.

Thank you!