WHAT OUR CUSTOMERS SAID ABOUT OUR SERVICE IN 2008...

Dear Steve
Having just returned to Perthshire after my 3rd visit to your salon this year, I wanted to say how much I am impressed with, not only the committment to perfection by you and your members of staff, but also the level of customer service that is delivered. Kerry, who has looked after me on my visits, is a delightful girl. Meticulous in her attention to detail and possessing that rare quality in stylists - the ability to listen to the customer! It was by chance that I found you whilst on a visit to my Aunt who lives locally to your salon, but I now find myself paying more regular visits - in fact when my hair needs done! The endless queues to get through security at both Edinburgh and Luton Airports, the inevitable delays on the part of Easyjet, are all worth it when I leave your salon feeling like a million dollars! My husband, of course, thinks I am quite barking and can't believe I travel 500 miles to get my hair done, BUT as all ladies know, finding a hairdresser that suits is worth its' weight in gold, and I have certainly found my nugget! My very best wishes - no doubt I will be down again before the end of the year.

Norma
Dunkeld, Perthshire

 

29th September 2008

Hi Steve

I had an appointment at your salon in Ampthill last Saturday and was given your 'thank you' letter as I left. So often these days people write to complain but I so love my hair and enjoyed my appointment with Alison that I wanted to write to praise rather than moan! Alison really listened to what I wanted and made her own suggestions too which resulted in me leaving the salon with a cut and style that I am thrilled with (and have managed to re-create at home - a first!).

Lois

 

I've just returned from my second visit to your Ampthill salon and would like to say how impressed I am.  Charlotte restyled my hair on my first visit in August and did a fantastic job.  In fact, I think that it was the first time I've changed my hair in a major way and really loved it.  Charlotte made me feel at ease and we quickly built up a rapport which you rarely get on a first visit to a new salon.  The others girls are great too and you really get the feeling that they all get on, no attitude, just a fun and relaxed atmosphere.
 
I was very impressed with the courtesy call the day after my appointment, to check I was happy with my hair.  Great service and it didn't come over as false.  My great experience continued today.  I feel relaxed after the lovely head massage Charlotte gave me and again, very happy with my hair.
 
I have and will continue, to recommend the salon to everyone I know and am looking forward to my next appointment!
 
Sam

Dear Steve

Just thought you would like to know I visited your salon today, without a prior appointment, and Charlotte gave me a cut and blow-dry.

I was really impressed by the salon, the young lady who washed my hair, and of course Charlotte.  She really listened to what I wanted doing, and all in all, it was a most pleasant visit.

Thank you.

Marion

 

Hi Steve and the Ampthill Team,

I've had a number of expriences in different hairdressing salons where I have left in tears. I've been going to Steve Hilliard since his salon opened in Luton 12 years ago and have only ever left feeling happy.

Best regards

Emma

 

Hi Steve and the Ampthill Team,

I recently visited your new salon in Ampthill for the first time for a cut & finish and just wanted to say thank you. I was impressed from the first warm greeting to the professionalism of the staff and being able to purchase products (as well as being given samples) that were used on my hair. I have not felt happy with my hair for a while and Charlotte was able to advise me on the best products to use, plus she gave me a fabulous cut & finish. I am delighted with the products that I brought home as they have improved my hair enormously. So together with the cut & finish and great new hair products I am able to produce fabulous looking hair every day of the week. I cannot express my thanks enough! I look forward to visiting your salon again very soon.

Regards

Tina

 

Whilst my hair was being washed in the Ampthill salon, I read a sign on the wall about Steve Hilliard's commitment to customer service.  I suspected it was just there to look good.  In fact, all the staff are absolutely committed to providing excellent customer service.  They take time to consult you to understand exactly what you're after, the hair washing massage was really relaxing, the colour and cut were great and staff phone you afterwards to check that you're satisfied.     When I was in Ampthill a few days later, I bumped into Caroline who remembered my name and the event I'd been going to the night of my haircut. 

That's customer service!

Regards

Jenny

 

If you would like to add your comments on our service, please feel free to email us.

Thank you!